Returns & Exchange Policy
At hazbel.com, our goal is to give you the best shopping experience. If you ever need a refund or exchange, here’s how it works:
Need Help?
Contact our customer care team at hazbel@spictex.net.
Returns
- Request a Return: Notify us within 3 days of delivery with a valid reason by emailing our support team.
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Send It Back: After we confirm your request, please return the item within 7 days, securely packed.
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Inspection & Refund: Once we receive and check the item, your refund will be processed within 7 business days.
👉 Note: Refund appearance in your account may take additional time depending on your bank.
Important Return Conditions:
- For hygiene reasons, undergarments cannot be returned or exchanged.
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Customized, personalized, or altered items are not eligible for returns/exchanges.
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Worn or used clothing will not be accepted.
- For security, we ask customers to record a short video while opening the parcel and share it with us if needed.
Exchanges
- Exchanges are allowed only once per order.
- Items will be inspected before an exchange is approved.
- Certain limited-access products (category 5b) may not be eligible. Please check product descriptions for details.
- Exchange sizes depend on availability. If there’s a price difference, you’ll receive the balance as a gift card or coupon code.
- Customized, personalized, or altered products are not eligible for exchange.
- Shipping for exchanges usually takes 10–12 working days, but may take longer for custom products.
✨ Happy Shopping with hazbel.com!